PRIVACY POLICY

Pet Information

• •Pet name, species, breed, age, and gender
• •Symptoms and health complaints you describe for your pet
• •Severity, duration, and frequency of symptoms
• •Pet medical history including past diagnoses and conditions
• •Current medications and treatments for your pet
• •Known allergies and adverse reactions
• •Vaccination records and preventive care history
• •Diet and lifestyle information
• •Previous veterinary visits and procedures

Lab Analysis Data

• •PDF documents of pet laboratory results
• •Images of lab reports and medical documents
• •AI-generated analysis and interpretations of lab results
• •Historical lab analysis records

User Account Information

• •Email address for account registration
• •Authentication data (Google Sign-In, Apple Sign-In credentials)
• •User profile preferences and settings
• •Language preferences
• •Subscription and payment status

Technical Information

• •IP address and device information
• •Device identifiers (for guest mode functionality)
• •Browser type and version (web access)
• •App version and platform (iOS/Android)
• •Usage patterns and interaction data
• •Session logs and error reports
• •Crash reports and performance data

Guest Mode Data

• •Anonymous device identifier
• •Limited symptom check history
• •Request count for access management

Diagnostic and Recommendation Services

• •Analyze your pet's symptoms using advanced AI algorithms to suggest possible conditions
• •Provide diagnostic confidence levels and likelihood assessments
• •Generate personalized health recommendations based on your pet's profile
• •Recommend appropriate veterinary care and when to seek immediate attention
• •Integrate with your pet's medical history for more accurate analysis
• •Consider your pet's allergies and current medications
• •Process and analyze laboratory results to provide interpretations

Mobile App Features

• •Maintain comprehensive pet health profiles with medical history tracking
• •Support multiple pet profiles per user account
• •Store and manage allergy and medication information for each pet
• •Provide symptom tracking and health monitoring over time
• •Send personalized health notifications and reminders
• •Generate health reports and summaries for veterinary consultations
• •Sync pet data across multiple devices
• •Enable offline access to pet profiles and chat history

Service Improvement and Research

• •Enhance diagnostic accuracy by analyzing symptom patterns and outcomes
• •Improve AI models using anonymized pet health data for better predictions
• •Develop new features based on user needs and veterinary advances
• •Identify and resolve technical issues across platforms
• •Conduct veterinary AI research to advance pet healthcare technology
• •Optimize app performance and user experience on iOS and Android
• •Validate diagnostic recommendations against veterinary literature

Security Measures

• •AES-256 encryption for data at rest and in transit
• •Secure token-based authentication (JWT)
• •Firebase Authentication integration
• •Secure storage for sensitive credentials
• •Regular security audits and testing
• •Secure data centers with physical security controls
• •Employee background checks and security training

Limited Sharing Scenarios

• •Service Providers: Trusted vendors who help operate our platform (under strict contracts)
• •Veterinary Providers: With your explicit consent, we may share relevant pet health information with veterinarians you choose
• •Emergency Services: In life-threatening situations for your pet, when immediate veterinary attention is required
• •Legal Requirements: When required by law or to protect safety and prevent harm
• •Business Transfers: In case of merger or acquisition (with continued privacy protections)
• •Research: Anonymized and de-identified data for approved veterinary research (with your explicit consent)
• •App Store Providers: Limited technical data shared with Apple App Store and Google Play for app functionality

Third-Party Services We Use

• •Firebase Authentication: For secure user login (Google, Apple Sign-In)
• •Firebase Analytics: For app usage analysis and improvements
• •Firebase Crashlytics: For crash reporting and stability improvements
• •Google Cloud: For secure data storage and AI processing
• •Apple/Google In-App Purchases: For subscription management

Data Access Rights

• •Request copies of your personal and pet data
• •Review how your data is being used
• •Update or correct inaccurate information
• •Export your pet health data

Control Options

• •Delete your account and all associated data
• •Delete individual pet profiles
• •Opt out of non-essential communications
• •Restrict certain data processing activities
• •Switch between guest mode and registered account
• •Revoke third-party sign-in permissions

Data Retention

We retain your data only as long as necessary to provide our services or as required by law. You can request deletion of your account and data at any time through the app settings or by contacting us.

Guest Mode Data

Guest mode data is associated with your device identifier and retained for a limited period. Converting to a registered account transfers your guest data to your new account.

Essential Cookies

We use necessary cookies to ensure our website and app function properly and securely. These cannot be disabled.

Analytics Cookies

Cookie Consent Management

• •Accept all cookies including Google Analytics
• •Decline optional tracking cookies (essential cookies remain active)
• •Change your preferences at any time through browser settings

Google Analytics Data Processing

• •Data Controller: Found Fakes e.K. (for your website usage data)
• •Data Processor: Google LLC (processes analytics data on our behalf)
• •Legal Basis: Your explicit consent via cookie banner (Art. 6(1)(a) GDPR)
• •Data Location: Processed in Google's data centers with appropriate safeguards
• •Your Rights: Access, correct, or delete your analytics data by contacting us

Your GDPR Rights

• •Right of Access (Art. 15): Request comprehensive information about your personal data processing
• •Right to Rectification (Art. 16): Correct inaccurate or incomplete personal data
• •Right to Erasure (Art. 17): Request complete deletion of your data ("Right to be forgotten")
• •Right to Restriction (Art. 18): Limit processing of your personal data under specific conditions
• •Right to Data Portability (Art. 20): Export your data in machine-readable formats
• •Right to Object (Art. 21): Object to processing based on legitimate interests, including AI analysis
• •Right to Withdraw Consent (Art. 7(3)): Withdraw consent for any data processing at any time
• •Rights Related to Automated Decision-Making (Art. 22): Human review of AI diagnostic recommendations

Legal Basis for Data Processing (Art. 6 GDPR)

• •Service Delivery: Contract performance (Art. 6(1)(b) GDPR) for providing diagnostic services
• •Consent: Your explicit consent (Art. 6(1)(a) GDPR) for optional features and communications
• •System Security: Legitimate interests (Art. 6(1)(f) GDPR) for platform security and fraud prevention
• •Legal Compliance: Legal obligation (Art. 6(1)(c) GDPR) for regulatory requirements

EU AI Act Compliance

• •Human oversight and review capabilities for all AI recommendations
• •Transparent AI decision-making with confidence levels and explanations
• •Robust risk management and bias mitigation measures
• •Regular AI system audits and performance monitoring
• •Clear disclosure that recommendations come from an AI system

Data Protection Contacts

EU Data Residency

All EU resident data is primarily stored and processed within EU data centers. Our mobile applications store user data locally on devices with encrypted cloud backup.

Data Transfer Safeguards

• •EU Adequacy Decisions: Transfers only to countries with adequate data protection
• •Standard Contractual Clauses (SCCs): EU-approved contracts for third-country transfers
• •Data Processing Agreements (DPAs): Binding agreements with all service providers
• •Transfer Impact Assessments: Regular reviews of international transfer risks
• •Mobile Platform Compliance: Apple and Google data handling within EU requirements

Limited Third-Country Processing

The following services may involve data transfers outside the EU with appropriate safeguards:

• •AI Processing Provider: AI processing with appropriate SCCs
• •Mobile App Stores: Apple App Store and Google Play technical data
• •Firebase Services: Google Cloud infrastructure with EU data residency options

In-App Privacy Features

• •Granular permission controls for camera and photo access
• •Local data storage options with encrypted device storage
• •Export your complete pet health data
• •One-click data deletion from all our systems
• •Real-time consent management for data sharing
• •Multiple pet profile management with individual privacy controls

Platform-Specific Privacy